What is your cancellation policy?

All cancellations must be received in writing to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . If you cancel before 31th July 2012 you will receive a full refund less a 50€ administrative fee.

If you are unable to attend, you can transfer the registration to a colleague at any time by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Do you offer 1 or 2-day registration at reduced rates?

Unfortunately we are not able to offer daily registration rates.

When is the registration desk open?

The registration desk will be open at the following times:

Sunday, Sept 2: 15:00 –18:00

Monday, Sept 3: 08:00 –18:00

Tuesday, Sept 4: 08:30 –18:00

Wednesday, Sept 5: 08:30 –13:30

Thursday, Sept 6: 08:30 –18:00

Friday, Sept 7: 08:30 - 13.30

What is the dress code for the welcome reception and conference dinner?

The code is smart casual.  This means smart trousers and a shirt for men (there is no need for a tie or jacket) and the comparable for women.